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another FNG
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Discussion Starter #1
I've seen this in threads on other forums, searched for it here but no results.

Unfortunately forced into the local (not so super)Super Wal Mart by a small town economy, I frequently visit the sporting goods dept. in search of ammo for my handgun, of which they've had NONE for some time now. "We get stuff in every night but never know what it'll be"... they say. After weeks of visits and searching, finally, at 10:15pm on Saturday night, I stumble across 2 small boxes (which weren't there the day before). I frantically tracked down a seemingly non-existent WM associate for help as they close the store at 11pm, waited almost 20 minutes for them to arrive at the gun counter with the keys, only to be informed that they cannot sell ammo after 10pm. ??? So, I asked to speak to the mgr, who also tells me this. When asked why, he tells me it's the law! I asked to have my name put on them to hold til the next day, "No, come back at 10am and I'll sell them to you" the store manager said. I'd never heard of this "law", and since I wasn't sure, I accepted his answer until I was more informed. I took a few moments and searched the subject from my phone to find MANY many instances of this bogus "store policy" and that WM corporate office has verified this on each occasion when contacted.( customer service office closed until Monday). I returned to the store manager with this information and still...(quite rudely) "no! Call them if you'd like, if they say I can, sure." So, I did as he first instructed, returned at 10am Sunday morning, and AGAIN, no sale due to SC blue laws! I have to wait until 1:30pm and make ANOTHER trip. And guess what... 1:34pm... sold out.
This is ridiculous.
Sorry for the long wind... just very aggravated by the surplus of ignorance and the lack of genuine customer service these days.
 

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I've never purchased after 10:00pm but during the day time it's often difficult to get anyone to help you.
They don't have enough staff, someone doesn't have they key, they aren't authorized to use that register....
I'm wondering if it's an internal WM policy simply because they don't have the trained staff there after
10:00 PM.
 

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another FNG
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Discussion Starter #3
Even then, the store manager should be able to take care of it, or at least give permission to a lowly servant. But implementing and upholding a non-existent policy, passing it off as "law", etc.. is laziness, ignorance, and a shame. Wal mart has gone severely downhill.
 

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Even then, the store manager should be able to take care of it, or at least give permission to a lowly servant. But implementing and upholding a non-existent policy, passing it off as "law", etc.. is laziness, ignorance, and a shame. Wal mart has gone severely downhill.
Maybe it varies from store to store, but apparently at ours only the people from the sporting goods area can sell the ammo. If they've gone home, you're out of luck.

I had this problem last time I bought ammo at WM-no one was at the sporting goods counter, and they didn't respond to pages. I finally asked the assistant store manager, and he said all he could do was continue to have them paged.
Finally a non SG employee showed up, but she didn't have a key. Took another bit a time for someone to bring the key and unlock the case. Then she said she couldn't sell it to me because she wasn't authorized to use the register.Took over 20 minutes to buy ammo, something that should have taken 2 or 3 minutes. And this was mid afternoon, weekday.
 

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another FNG
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Discussion Starter #7
This is just my opinion, but if the store is open, we should be able to purchase any item they have on the shelf that is not restricted by law. (.ie No alcohol on Sunday in SC). And its not rocket science, just get it out and take it up front to a register. But about what can be expected I guess when the assistant Mgr. can't figure out how to load a gift card.
 

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This is just my opinion, but if the store is open, we should be able to purchase any item they have on the shelf that is not restricted by law. (.ie No alcohol on Sunday in SC). And its not rocket science, just get it out and take it up front to a register. But about what can be expected I guess when the assistant Mgr. can't figure out how to load a gift card.
I agree. However here, they will not let you take it to a front register. You have to pay for it at the SG register. I'm sure it is all in house WM rules, and they are passing the buck by saying it's "the law".
 

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I have noticed that its a real hassle to buy ammo at Wal-Marts in the Nashville area. No matter the time of the day, you have to search the store for someone to unlock the ammo counter and then they look at you as if you are some type of a bad guy.

The exception is the Wal-Mart in the rural area where my dad lives. The people assigned to work the Sporting Goods counter seem to take pride in their work. Even though they may be engaged in a hunting story with another customer, they are glad to take a moment to unlock the counter to get the ammo you need.

I believe that Wal-Mart's should stop selling firearms and ammo in places that people are not obviously interested in those products. If you have to spend 20 minutes tracking down someone to sell you a product, its pretty obvious there is not a market for the product in that store or they would have someone working nearby to sell the product.
 

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another FNG
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Discussion Starter #12
Oh, I'd believe you on the laziness. However, I didn't get played... lol. Simply because I didn't believe the BS the mgr was handing me, researched it, etc. The problem is I had no way to trump his authority and MAKE him sell me rounds. :) He's ignorant. That's all there is to it.
Good news is... I actually got to speak with the regular sporting goods associate, who looked at me crazy when I told her of this, said she had been there 6+ years and had never heard that, and to top it all off, located 2 boxes of Fed 9mm 115 FMJ's. Whaddya know... there are still a FEW worthy WM employees.
 

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I have purchased ammo from walmart after the sporting goods register has been closed. They just escort me to the front counters
 

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another FNG
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Discussion Starter #15
I don't doubt that ammo is purchased in the later hours in stores where the employees/mgrs are well informed. I google'd WM ammo no sale after 10pm, and WOW, a long list of similar events popped up with the common result of ... called corporate, no rule/policy/law exists, and manager apologized. Its just baffling to me that people are allowed to hold higher positions in companies such as Wal Mart and do not possess the knowledge or training to properly do so. This in turn trickles down into the lower ranks by example or lack of training, etc. etc. resulting in what many of us deal with regularly, which is another bad Wal Mart experience.
 

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Whaddya know... there are still a FEW worthy WM employees.
At the WM I normally shop at, I never had problems other than nobody being on the register at SG and having to wait for someone to show up. The WM I problems with is one I don't usually go to, and I'm not likely to go back to it.
 

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I once bought ammo at 1am at Walmart here in Mesa, Az.
I guess every store is different.
 

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I've seen this in threads on other forums, searched for it here but no results.

Unfortunately forced into the local (not so super)Super Wal Mart by a small town economy, I frequently visit the sporting goods dept. in search of ammo for my handgun, of which they've had NONE for some time now. "We get stuff in every night but never know what it'll be"... they say. After weeks of visits and searching, finally, at 10:15pm on Saturday night, I stumble across 2 small boxes (which weren't there the day before). I frantically tracked down a seemingly non-existent WM associate for help as they close the store at 11pm, waited almost 20 minutes for them to arrive at the gun counter with the keys, only to be informed that they cannot sell ammo after 10pm. ??? So, I asked to speak to the mgr, who also tells me this. When asked why, he tells me it's the law! I asked to have my name put on them to hold til the next day, "No, come back at 10am and I'll sell them to you" the store manager said. I'd never heard of this "law", and since I wasn't sure, I accepted his answer until I was more informed. I took a few moments and searched the subject from my phone to find MANY many instances of this bogus "store policy" and that WM corporate office has verified this on each occasion when contacted.( customer service office closed until Monday). I returned to the store manager with this information and still...(quite rudely) "no! Call them if you'd like, if they say I can, sure." So, I did as he first instructed, returned at 10am Sunday morning, and AGAIN, no sale due to SC blue laws! I have to wait until 1:30pm and make ANOTHER trip. And guess what... 1:34pm... sold out.
This is ridiculous.
Sorry for the long wind... just very aggravated by the surplus of ignorance and the lack of genuine customer service these days.
This could be a market decision. It is NOT company policy. Only firearms can not be sold after 10pm, there are no restrictions on ammo. However, the market manager has the descretion to modify certain policies if there is reason to.
I am the overnight assistant manager at my store and I probably handle 5 - 10 ammo transactions a night.
 

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This could be a market decision. It is NOT company policy. Only firearms can not be sold after 10pm, there are no restrictions on ammo.
Perhaps the manager was confused on the policy, and thought it was ammo AND guns that could not be sold after 10:00 PM?
 

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I work with the Walmart people every day...every store is different and every manager has their pet peeves. Something along the way has caused the Ammo sales after 10 to be a headache for him and he made the rule for his store. Although Walmart is a Global company the corporate part does not get respected at the store level. Rogue managers in Walmart are the norm.
 
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