I bought the pistol in late Sept. 2011. So it is totally under warranty. Since the first time we fired it, it has had issues. (failure to feed, failure to extract) I looked into common issues with the PF9 and people said run a few boxes of ammo through it etc. The problem just kept getting worse. So in Jan 2012 I contacted Kel Tec about the issue. They said to ship it to them. I had to pay to ship it to them in Florida. If you are not a FFL holder it is pricey to ship a handgun. (like $70) So I ship the pistol with all the info and never even get an email that they received it. So I email them. I get an email back that they got it and it takes 4 to 6 weeks to repair. Six weeks later I get an email that it is being returned to me. I get it back. It is WORSE than before. All they did is polish the feed ramp. So I contact them and they say, "sorry, send it back and we will reimburse you up to $35 to ship it to us" So I try to find cheaper shipping... nope it is $70 and up. So I attempt to contact them several times asking for a shipping label so they can bear the cost of the shipping. No replies. I attempt to call. I only get voicemail. I email a few more times, no replies. I call, I get voicemail. I do some more research and they have a known issue with extractors and yet they didn't replace the one on my pistol. The extractor is very obviously bad. (very sloppy, won't hold tension on the shell) This company is not a quality outfit in my opinion. Their customer service is garbage. I will not bash their product since I believe I just got a lemon. However, I could NEVER recommend anyone buy from them. They hardly qualify as standing behind thier product. Maybe this is why many agencies are removing Kel Tec as a authorized back up weapon. Just a thought! Anyways, I am beyond ticked off. I may have to pay a dealer to ship it back to save a few dollars. What a hassle. Stay away from this company!!!
I joined a Kel Tec group to get some help. Yeah, well know issue and Kel Tec is not very helpful.
